SWORD stands for Service Work Order Routing & Dispatch but does so much more!

SWORD© is a complete Customer Service and Order management software application. The application is ideal for Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs. Plus SWORD© has a robust capability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices. Moreover, SWORD© is a very powerful tool for tracking orders that need to be dispatched to field service personnel.

SWORD© includes solutions for the following service business challenges:

• Service Orders, including Scheduling, Dispatch and Routing tools
• Accounts Receivable, including Invoicing, Receipts Journal and Aging Reports
• Customer Relationship Management (CRM), Letter and Proposal Campaigns
• Execute Customer Satisfaction Surveys and Track the Results
• Maintenance Plan Tracking and Documentation
• Drag and Drop Scheduling Calendars for Service Orders and Personnel Scheduling
• Track Expenses

SWORD© is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls. Also, SWORD is popular among in-house maintenance and IT departments.

The application is compatible with QuickBooks® Customer, Items and Employee files. Optionally, Service Orders generated inSWORD™ can be easily transferred into QuickBooks® as Invoices using our *SCA QuickBooks link.

• Multi-user capable and network-ready.
• Runs in Win'95, Win'98, Win2000, Windows XP, Windows 2003 Server, Vista, Windows 7, Windows Server 2008, Microsoft Terminal Server.
• Optional Virtual IP Database Server for remote access over the Internet through SWORD IP Client application.

*SWORD with the optional Special Commerce Agent (SCA) for QuickBooks, provides a link so Customer data and Service Orders can be easily transferred to QuickBooks as Invoices.]]> http://www.abci-software.com/software_applications/sword_service_management/field_service_software.htm 2011 Access Business Communications, Inc. http://www.abci-software.com/news Thu, 7 Jul 2011 05:19:08 -0700 marketing@abci-software.com Thu, 7 Jul 2011 03:36:50 -0700 marketing@abciwebmarketing.com FeedForAll v2.0 (2.0.2.9) http://www.feedforall.com <ul> <li>Corrected "How to Charge" filed in the customer editor form. </li> <li>Updated login screen.</li> http://www.sword-field-service-software.com 5975EC31-7471-4868-9FDC-F1154475318F Thu, 7 Jul 2011 03:49:34 -0700

SWORD Standard Edition

• Updated the .NET framework and Windows 7 manifest.
• Corrected minor visual elements.

SWORD IP Client

• Updated the .NET framework and Windows 7 manifest.
• Corrected minor visual elements.
• Updated the IP Driver.

SWORD IP Server

• Updated the SWORD Server Dynamic Link Library

ABCI Virtual IP Data Server

• Updated the .NET platform.
• Updated the IP Server.

Client & Server

• SWORD IP Server, which allows deployment over a LAN (eliminates Microsoft's LAN MANGER), and/or over a WAN via a VPN.
• SWORD IP Client, which allows installation to a local user and connects to your SWORD data via a LAN or WAN. SWORD data files do not traverse the LAN or WAN.
• Supports 100+ Clients

More details about this release has been posted to: SWORD Online

• The new installation wizard file may be downloaded from: ABCI-software.com
• Upgrades may be ordered from: Order Upgrade
• Real-time technical support for SWORD may be ordered from: Real-time Remote Support

SWORD is ideal for small-medium businesses although it can handle a very large number of jobs. Our customers cover all aspects of Field Service including Appliance Repair, Building Contractors, Copier dealers, Telecommunication System dealers, IT Systems, HVAC, Electrical Contracting, Fire, Plumbing, Security and over 150 other sub verticals where jobs need to be tracked.

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Access Business Communications, Inc.
16835-236 Algonquin Street
Huntington Beach, CA 92649
(800) 675-2415]]> http://www.sword-field-service-software.com 4FB3C1F7-E4D5-49F0-BFF8-429354CFD0A1 Sun, 26 Jun 2011 16:23:48 -0700