SWORD stands for Service Work Order Routing & Dispatch.  

SWORD™ is a complete Service Order management software application for creation and dispatch of service orders. Plus, SWORD includes solutions for the following service business challenges:

• Customer Relationship Management
• Maintenance Plan Tracking and Documentation

SWORD™ is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls. Also, SWORD is popular among in-house maintenance and IT departments.

• The application is compatible with QuickBooks® Customer, Items and Employee files.  Invoices generated in SWORD™ can be easily transferred into QuickBooks® as transaction files.
• Optional: Multi-user and network-ready.
• Runs in Win'95, Win'98, Win2000, Windows XP, Windows 2003 Server, Vista.

SWORD without the QuickBooks Link is essentially a Service Order entry program. QuickBooks Customer and Items files can be imported into SWORD. This version allows the customized generation of the following:

Documents

• Service Orders

• Purchase Agreements

• Estimates

• Pick Tickets

• Material Sign-out Form

• Invoice (AR Handled by QuickBooks)

Reports (Most reports may be customized by an End-User)

• All SOs by Due Date;

• by Customer;

• by Schedule Data;

• SOs equal to the Current Date

• Estimates by Estimate Date

• Many more, check the online user guide for details

• Runs in Win'95, Win'98, Win2000, Windows XP, Vista, Windows Server 2003 (32 & 64 bit versions).

SWORD with the optional Special Commerce Agent (SCA) for QuickBooks, provides two-way transfer of customer data and Service Orders can be transferred to QuickBooks as Invoices.